Fen Industrial Inc. Product Return Policy
All products sold are guaranteed not to be dead on arrival (DOA) unless otherwise stated in quote, auction listing, or email.
Returns for products that are DOA must be made within 14 days of receipt unless otherwise noted.
Extended return policy due to COVID-19
The well-being and safety of our employees and customers is our number one priority. To support our customers and our community, we’ve extended our return policy for eligible purchases to a 30-day warranty.
If you'd like to make a return
There’s no rush. We encourage you to take advantage of our extended return policy and wait until our full store experiences and services are available again.
Large item returns
Due to the evolving COVID-19 situation, large items cannot be picked up for returns and exchanges at this time. Please keep the original item at your location until our normal delivery practices resume.
Contact – firstname.lastname@example.org for all your returns